Return & Refunds
Changed your mind? No problem! You can easily cancel your order anytime before it ships, completely hassle-free. Just keep in mind that once your package is on its way, cancellations are no longer possible. If that happens, simply refer to our standard Return & Refund Policy for your next steps.
We proudly stand behind our craftsmanship with a 30-day return window. You are fully covered for a return if your item has manufacturing defects, sustained damage during transit, or if you received the incorrect item.
To initiate a claim, simply reach out to us within 5 business days of delivery. Please note that returns for any reasons outside of the three listed above will incur a 30% restocking fee. Once your returned item arrives and passes inspection, you can choose your preferred resolution: a full refund or a newly remade custom table.
To ensure a smooth return process, please review our guidelines below:
- 1. Eligible Reasons: We accept returns within 30 days for items that are defective, damaged in transit, or incorrect.
- 2. Timeframe: You must notify us within 5 business days of delivery to report the issue. The formal return request must be initiated within 30 days of receipt.
- 3. Item Condition & Packaging: Items must remain unused and in their original condition (unless damaged during shipping). To ensure safe transit, all items must be returned in their original packaging.
- 4. Return Authorization: Please do not send items back without contacting us first. Reach out to our customer service team with your proof of purchase to get the correct return address and instructions.
We will cover all return shipping costs for items that are defective, damaged, or incorrect, provided you contact us with clear photos of the product and packaging within 5 business days of delivery. From there, we will promptly arrange a return or a remake. For all other returns, the customer is responsible for covering the return shipping costs, which will depend on your chosen courier.
Inspection & Claims: Customers must strictly inspect items upon delivery. Any claims regarding defects, damage, or incorrect shipments must be accompanied by clear photographic evidence and submitted to Epoxytablelab.com within 5 business days. Claims outside this period are subject to refusal.
Acceptance of Goods: Proceeding with installation or signing the proof of delivery constitutes formal acceptance of the product, except in cases of latent defects.
Custom Merchandise: Given the bespoke nature of our products, returns are strictly limited to cases of manufacturing defects, transit damage, or fulfillment errors.
Transit Delays: Liability for delivery timelines shifts to the carrier once the order is dispatched. We are not liable for courier or customs clearance delays, and any expedited processing fees are strictly non-refundable under these circumstances.
Notification: Once your return arrives at our facility and passes inspection, we will send you an email confirming receipt and updating you on your refund approval status.
Processing Time: If approved, your refund will be automatically issued back to your original payment method within 7 business days.
Refunds typically take up to 7 business days to process after approval. If your refund hasn't appeared yet, please follow these steps:
- 1. Double-check your bank account.
- 2. Reach out to your credit card company, as posting times can vary.
- 3. Contact your bank to ask about their standard processing times.
If you've completed these steps and still haven't received your funds, please email us at info@Epoxytablelab.com.
Neither party assumes liability for non-performance or delays (excluding financial obligations) arising from uncontrollable circumstances, including acts of God, pandemics, geopolitical conflicts, governmental actions, or supply chain/transportation disruptions. The affected party must provide prompt written notification. Contractual obligations will be suspended, and deadlines extended proportionately. Should the event exceed 30 days, either party reserves the right to terminate the agreement via written notice without retroactive liability. This provision operates without prejudice to the consumer's statutory refund and return rights.
Changed your mind? No problem! You can easily cancel your order anytime before it ships, completely hassle-free. Just keep in mind that once your package is on its way, cancellations are no longer possible. If that happens, simply refer to our standard Return & Refund Policy for your next steps.
We proudly stand behind our craftsmanship with a 30-day return window. You are fully covered for a return if your item has manufacturing defects, sustained damage during transit, or if you received the incorrect item.
To initiate a claim, simply reach out to us within 5 business days of delivery. Please note that returns for any reasons outside of the three listed above will incur a 30% restocking fee. Once your returned item arrives and passes inspection, you can choose your preferred resolution: a full refund or a newly remade custom table.
To ensure a smooth return process, please review our guidelines below:
- 1. Eligible Reasons: We accept returns within 30 days for items that are defective, damaged in transit, or incorrect.
- 2. Timeframe: You must notify us within 5 business days of delivery to report the issue. The formal return request must be initiated within 30 days of receipt.
- 3. Item Condition & Packaging: Items must remain unused and in their original condition (unless damaged during shipping). To ensure safe transit, all items must be returned in their original packaging.
- 4. Return Authorization: Please do not send items back without contacting us first. Reach out to our customer service team with your proof of purchase to get the correct return address and instructions.
We will cover all return shipping costs for items that are defective, damaged, or incorrect, provided you contact us with clear photos of the product and packaging within 5 business days of delivery. From there, we will promptly arrange a return or a remake. For all other returns, the customer is responsible for covering the return shipping costs, which will depend on your chosen courier.
Inspection & Claims: Customers must strictly inspect items upon delivery. Any claims regarding defects, damage, or incorrect shipments must be accompanied by clear photographic evidence and submitted to Epoxytablelab.com within 5 business days. Claims outside this period are subject to refusal.
Acceptance of Goods: Proceeding with installation or signing the proof of delivery constitutes formal acceptance of the product, except in cases of latent defects.
Custom Merchandise: Given the bespoke nature of our products, returns are strictly limited to cases of manufacturing defects, transit damage, or fulfillment errors.
Transit Delays: Liability for delivery timelines shifts to the carrier once the order is dispatched. We are not liable for courier or customs clearance delays, and any expedited processing fees are strictly non-refundable under these circumstances.
Notification: Once your return arrives at our facility and passes inspection, we will send you an email confirming receipt and updating you on your refund approval status.
Processing Time: If approved, your refund will be automatically issued back to your original payment method within 7 business days.
Refunds typically take up to 7 business days to process after approval. If your refund hasn't appeared yet, please follow these steps:
- 1. Double-check your bank account.
- 2. Reach out to your credit card company, as posting times can vary.
- 3. Contact your bank to ask about their standard processing times.
If you've completed these steps and still haven't received your funds, please email us at info@Epoxytablelab.com.
Neither party assumes liability for non-performance or delays (excluding financial obligations) arising from uncontrollable circumstances, including acts of God, pandemics, geopolitical conflicts, governmental actions, or supply chain/transportation disruptions. The affected party must provide prompt written notification. Contractual obligations will be suspended, and deadlines extended proportionately. Should the event exceed 30 days, either party reserves the right to terminate the agreement via written notice without retroactive liability. This provision operates without prejudice to the consumer's statutory refund and return rights.
