Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Yes. Most of our tables are made to order based on the options selected for each order.

Depending on the product, customers may choose the size, wood, epoxy color, base style, finish, and other available details.

Yes. Custom sizing is available for many of our products.

If you do not see the size you need, please contact us with your preferred dimensions and we will let you know whether the request can be accommodated.

Yes. Many tables allow you to choose from different wood options, epoxy colors, finishes, bases, and design details.

Available customization options vary by product.

Each table is unique.

Natural wood varies in grain, color, knots, texture, and live-edge shape. Epoxy resin may also vary slightly in pattern, tone, transparency, and movement.

These natural differences are part of the character of handcrafted wood and epoxy furniture.

Most made-to-order products have an estimated total fulfillment and delivery time of 45–55 business days after all required order details, payment requirements, and customization confirmations have been completed.

Actual timing may vary depending on the complexity of the order and freight conditions.

Yes. EpoxyTableLab offers free standard curbside freight delivery to eligible physical addresses within the contiguous United States.

Curbside delivery does not include in-home placement, assembly, installation, stair carry, or packaging removal.

Because our tables are large and heavy, most orders are delivered by a professional freight carrier.

The carrier may contact you before delivery to arrange an appointment or delivery window.

Please make sure your phone number and shipping information are accurate when placing your order.

Please inspect the shipment as soon as reasonably possible.

If you notice visible damage, take clear photos of the product and packaging and keep all original shipping materials until the issue has been reviewed.

Please contact EpoxyTableLab within 15 calendar days of delivery if your order arrives damaged, defective, incorrect, incomplete, or materially different from the confirmed specifications.

Our team will review the issue and determine the appropriate solution, which may include repair assistance, replacement parts, replacement, partial refund, or full refund.