Privacy policy

Last updated: September 5, 2026

EpoxyTableLab operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with our products and shopping services (the “Services”).

EpoxyTableLab is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, use our Services, make a purchase, submit a custom quote request, communicate with us, or otherwise interact with EpoxyTableLab.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and phone number.
  • Payment and financial information, including payment method, transaction details, billing information, payment confirmation, and information processed by our payment service providers. We do not necessarily receive or store your full payment card number.
  • Account information, including your username, password, account preferences, and settings, if you create or use an account.
  • Transaction information, including products you view, add to your cart, purchase, return, refund, or cancel, as well as information about your transaction history.
  • Customization and quote information, including product dimensions, wood preferences, resin color selections, base selections, finish preferences, uploaded reference images, project details, and other information you provide when requesting or configuring a custom product.
  • Communications with us, including information you provide when contacting customer support, requesting a quote, asking a question, or otherwise communicating with EpoxyTableLab.
  • Device information, including information about your device, browser, operating system, network connection, IP address, and similar identifiers.
  • Usage information, including information about how you access, browse, interact with, and use our website and Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, submit a quote request, create an account, contact us, or otherwise provide information to us.
  • Automatically through the Services, including through cookies, pixels, tags, and similar technologies.
  • From our service providers, including companies that help us operate our website, process payments, provide analytics, provide customer service, manage advertising, fulfill orders, or arrange shipping.
  • From business or marketing partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use personal information to:

  • Process and fulfill orders
  • Process payments
  • Manage custom product requests and specifications
  • Provide quotes
  • Arrange production and shipping
  • Communicate order updates
  • Provide customer service
  • Process eligible returns, refunds, or warranty-related requests
  • Maintain customer accounts
  • Remember preferences
  • Improve our website, products, and services
  • Personalize your shopping experience

Marketing and Advertising

We may use personal information to:

  • Send promotional or marketing communications by email
  • Provide advertising on our website and third-party platforms
  • Measure advertising performance
  • Understand how visitors interact with our products and website
  • Show advertising based on your browsing activity, subject to applicable law and your privacy choices

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in our emails.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and Services
  • Authenticate users
  • Detect and prevent fraud
  • Investigate suspicious or unauthorized activity
  • Protect our customers, business, and service providers
  • Maintain a secure shopping and payment environment

Communicating With You

We may use personal information to:

  • Respond to questions
  • Provide customer support
  • Provide information about your order
  • Discuss custom product specifications
  • Coordinate shipping or delivery
  • Respond to complaints, claims, or other requests

Legal and Compliance Purposes

We may use personal information where necessary to:

  • Comply with applicable laws
  • Respond to lawful government or regulatory requests
  • Respond to subpoenas, court orders, or other legal processes
  • Protect or enforce our rights
  • Investigate violations of our policies
  • Resolve disputes or legal claims

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide the Services.

This may include:

  • Shopify
  • Payment processors
  • Shipping and freight providers
  • Fulfillment and logistics providers
  • Customer service providers
  • Cloud hosting providers
  • IT and security providers
  • Analytics providers
  • Advertising and marketing platforms
  • Professional advisers where necessary

We may also disclose personal information:

  • When you direct or authorize us to do so
  • When necessary to deliver products or services you request
  • In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction
  • When required by applicable law or legal process
  • To protect our rights, customers, employees, business, or property

Our business and marketing partners may process information in accordance with their own privacy policies.

Depending on where you reside, you may have the right to opt out of certain types of targeted advertising, sale, or sharing of personal information.

You may exercise available opt-out rights here:

https://epoxytablelab.com/pages/data-sharing-opt-out

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our Services in order to provide ecommerce functionality, hosting, security, payment-related services, analytics, and other services.

Information you submit through our website may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence.

Shopify may also provide enhanced features that use information from interactions with our Store and other Shopify services. Where such features are enabled, Shopify may process personal information in accordance with its own privacy practices.

For more information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also review Shopify’s privacy portal at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Operate our website
  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website usage
  • Analyze website performance
  • Prevent fraud
  • Measure advertising performance
  • Provide personalized advertising where permitted

Your browser may allow you to block or delete cookies.

Blocking certain cookies may affect the functionality or performance of our website.

Depending on where you live, you may also be able to manage certain privacy or advertising preferences through the privacy controls available on our website.

Third-Party Websites and Links

Our Services may include links to third-party websites or online services.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites.

If you visit a third-party website, we encourage you to review that third party’s privacy policy and terms before providing personal information.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in the jurisdiction where they live.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

We recommend that you avoid sending highly sensitive or confidential information through insecure communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors including:

  • Whether we need the information to provide the Services
  • Whether you maintain an account
  • Whether the information relates to an order or custom project
  • Whether we need the information to comply with legal obligations
  • Whether we need the information to resolve disputes
  • Whether we need the information to enforce agreements or protect our rights

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access or Know — You may have the right to request access to personal information we maintain about you.
  • Right to Delete — You may have the right to request deletion of certain personal information.
  • Right to Correct — You may have the right to request correction of inaccurate personal information.
  • Right to Data Portability — You may have the right to receive a copy of certain personal information in a portable format.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising — Depending on applicable law, you may have the right to opt out of certain advertising-related uses of personal information.

You may exercise applicable opt-out rights at:

https://epoxytablelab.com/pages/data-sharing-opt-out

Where required by applicable law, we may also recognize Global Privacy Control signals sent by your browser or device.

For more information about Global Privacy Control:

https://globalprivacycontrol.org/

Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to:

  • Orders
  • Payments
  • Customer support
  • Shipping
  • Warranty matters
  • Security
  • Legal notices
  • Other transactions you have requested

Exercising Your Rights

You may exercise available privacy rights by contacting us using the information provided below or through privacy controls available on our website.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may also designate an authorized agent to make a request on your behalf.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to a local privacy or data protection authority or appeal certain decisions we make regarding privacy requests.

International Data Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, international transfers of personal information may be subject to appropriate safeguards, including Standard Contractual Clauses or other legally recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our services
  • Changes to our privacy practices
  • Changes in applicable law
  • Operational or regulatory requirements

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.

Where required by applicable law, we may also provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

EpoxyTableLab
11901 Sunstone Ct
Jurupa Valley, CA 91752
United States
support@epoxytablelab.com
(909) 376-8762

EpoxyTableLab is operated by NoveWood Designs Inc, a California business.