Cancellation Policy
EpoxyTableLab produces many items specifically for each customer. Because custom orders may require dedicated materials, production scheduling, and labor, cancellation eligibility depends on the stage of the order when the request is received.
Before Production Begins
A custom order may be canceled before production starts, provided that materials have not been committed or purchased specifically for the order.
If the order is still eligible for cancellation at this stage, we will confirm the cancellation and process the applicable refund.
After Materials or Production Have Been Committed
Once custom materials have been purchased, prepared, cut, allocated, or production work has begun, cancellation may be limited or unavailable.
If a cancellation request is submitted after this point, EpoxyTableLab will review the actual status of the order.
If cancellation is still possible, any reasonable, identifiable, and non-recoverable costs already incurred for the order may be deducted from the refund.
These costs may include custom materials, processing, fabrication work, or other expenses that cannot reasonably be recovered or reused.
We will provide the applicable cancellation outcome based on the order status before completing the cancellation.
Orders Already Shipped
Once an order has been released for shipment or transferred to the carrier, it can no longer be canceled.
Any eligible issue identified after delivery will be handled according to our Return & Refund Policy and Shipping & Delivery Policy.
Changes to Custom Specifications
Requests to change an order should be submitted as early as possible.
Depending on the product, changes may involve:
- Dimensions
- Wood selection
- Epoxy color or design
- Table base or leg style
- Finish
- Edge style
- Other customization details
Changes requested before production begins may be possible.
After materials have been committed or production has started, a requested change may:
- No longer be possible
- Require additional payment
- Require new materials
- Extend the estimated production or delivery timeframe
Any approved change must be confirmed by EpoxyTableLab before the revised work proceeds.
How to Request a Cancellation or Change
To request a cancellation or modification, please contact the EpoxyTableLab customer service team as soon as possible and provide your order number and the requested change or cancellation details.
Cancellation eligibility and any applicable refund will be determined based on the actual status of the order when the request is received.
Refunds for Approved Cancellations
Approved cancellation refunds will normally be issued to the original payment method.
Refunds are generally processed within 5–8 business days after the cancellation and applicable refund amount have been confirmed.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
