Return & Refund Policy
EpoxyTableLab offers made-to-order and customized wood and epoxy furniture. Return eligibility depends on the type of product and the reason for the return.
Customers should review this policy carefully before placing an order.
Custom and Made-to-Order Products
Products that are made or customized according to customer-selected dimensions, materials, colors, finishes, bases, or other specifications are considered custom or made-to-order products.
Because these products are produced specifically for an individual order, custom and made-to-order products are not eligible for return due to buyer’s remorse, change of mind, personal preference, or customer-selected customization choices.
This custom-product exception does not affect claims involving confirmed shipping damage, manufacturing defects, incorrect products, missing essential components, or products that materially differ from the confirmed order specifications.
Eligible Product Issues
EpoxyTableLab will review claims when a product:
- Arrives with confirmed shipping damage
- Has a confirmed manufacturing defect
- Is different from the product ordered
- Is missing an essential component
- Materially differs from the confirmed specifications
Depending on the circumstances, an approved claim may be resolved through repair, replacement parts, local repair assistance, product replacement, partial refund, full refund, or an authorized return.
Return Request Period
Eligible product issues must be reported within 15 calendar days after delivery.
Customers should inspect their order promptly after delivery and contact EpoxyTableLab as soon as a problem is discovered.
To submit a claim, please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Close-up photographs showing the problem
- Video when reasonably helpful
- Photographs of the packaging for shipping-related claims
Please retain the original packaging until the claim has been reviewed.
Return Authorization and Method
A physical return must be approved by EpoxyTableLab before the product is shipped back.
If a return is required, we will provide the applicable return instructions and shipping arrangements.
Do not send oversized furniture back without prior authorization.
Unauthorized returns may be refused.
Return Shipping Costs
For an approved return involving confirmed shipping damage, manufacturing defect, incorrect product, missing essential components, or another error attributable to EpoxyTableLab, EpoxyTableLab will arrange or cover the reasonable approved return shipping cost.
Buyer’s-remorse returns for custom and made-to-order products are not accepted, so customer-paid return shipping for those returns does not apply.
Restocking Fees
There is no restocking fee for approved returns resulting from shipping damage, a manufacturing defect, incorrect product, or another error attributable to EpoxyTableLab.
Exchanges
Standard exchanges are not offered for custom and made-to-order products.
Eligible product issues will instead be resolved through an appropriate repair, replacement, refund, or other approved remedy.
Refunds
Approved refunds are issued to the original payment method.
Refunds are generally processed within 5–8 business days after approval.
When a physical return is required, refund processing generally begins after the returned product has been received and inspected.
Additional processing time may be required by the customer’s bank, card issuer, or payment provider.
Natural Material Variations
Solid wood and epoxy resin are naturally variable materials.
Differences in wood grain, color, knots, mineral markings, live-edge contours, texture, small natural checks, resin tone, transparency, pattern, or visual movement are expected.
These characteristics are not considered defects unless they materially affect normal function or cause the finished product to substantially differ from the confirmed order specifications.
EpoxyTableLab
11901 Sunstone Ct,
Jurupa Valley, CA 91752
support@epoxytablelab.com
(909) 376-8762
