Shipping policy

Shipping & Delivery Policy

EpoxyTableLab provides free standard curbside freight delivery to eligible physical addresses within the contiguous United States.

We currently do not offer standard delivery to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses.

Certain remote or restricted-access locations may require additional arrangements. If an order is placed for a destination we cannot service, we may contact the customer to discuss available options or cancel the order and issue an applicable refund.

Estimated Delivery Time

Most made-to-order EpoxyTableLab products have an estimated total fulfillment and delivery timeframe of 45–55 business days.

This estimated timeframe begins after all required order details, payment requirements, measurements, material selections, customization choices, and applicable confirmations have been completed.

The 45–55 business days estimate includes the overall time required to prepare, produce, inspect, package, arrange freight transportation, and deliver the order.

Delivery dates are estimates and are not guaranteed. More complex custom orders may occasionally require additional time.

If a significant delay becomes known to us, we will make reasonable efforts to provide updated information.

Freight Delivery

Because epoxy tables and other large furniture products are oversized and heavy, most orders are delivered by professional freight carriers.

Unless otherwise confirmed in writing, free standard shipping includes curbside delivery only.

Standard curbside delivery does not include:

  • White-glove delivery
  • In-home placement
  • Room-of-choice placement
  • Stair carry
  • Assembly
  • Installation
  • Unpacking
  • Crate or packaging removal

Customers are responsible for arranging sufficient assistance or suitable equipment to safely move the product from the curbside delivery location.

Large or heavy products may require multiple people or appropriate moving equipment.

Delivery Appointments

Freight carriers may contact customers by telephone, text message, or email to arrange a delivery appointment or delivery window.

Customers are responsible for providing accurate contact information and being reasonably available to coordinate delivery.

If delivery cannot be completed because the customer is unavailable, cannot be reached, provides an incorrect address, or fails to disclose significant delivery-access restrictions, additional carrier charges such as storage, redelivery, or rerouting fees may apply.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address, telephone number, email address, and any relevant delivery-access information.

Tracking information, freight details, or shipment updates will be provided when available.

If you need to change your delivery address, please contact EpoxyTableLab as soon as possible.

Address changes requested after an order has entered the freight network may not be possible and may result in additional transportation charges or delivery delays.

Inspecting Your Shipment

Please inspect your shipment as soon as reasonably possible after delivery.

If the packaging or product shows visible signs of damage:

  • Take clear photographs of the shipment and packaging
  • Take photographs of any damaged areas
  • Note visible damage on the carrier’s delivery paperwork whenever possible
  • Keep all original crates, cartons, and protective materials
  • Contact EpoxyTableLab promptly

Please do not discard packaging related to a possible damage claim until the issue has been reviewed.

Shipping Damage

If your product is damaged during transportation, please contact EpoxyTableLab within 15 calendar days after delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Close-up photographs of the affected area
  • Photographs of the packaging or crate
  • Video when helpful in demonstrating the issue

Additional information may be requested when reasonably necessary to evaluate the claim.

Shipping Damage Resolution

After a shipping-related claim has been reviewed and confirmed, we will determine an appropriate resolution based on the circumstances.

Possible resolutions may include:

  • Repair instructions
  • Replacement parts or components
  • Approved local repair assistance
  • Replacement of the affected product
  • Partial refund
  • Full refund where appropriate

A physical return may not be required in every case.

If a physical return is required because of confirmed shipping damage or another error attributable to EpoxyTableLab, we will arrange or cover reasonable approved return freight costs.

Customers should not independently arrange freight transportation for a return unless authorized by EpoxyTableLab.

Delivery Access

Freight trucks require reasonable access to the delivery location.

Delivery may be affected by conditions such as:

  • Narrow streets
  • Steep driveways
  • Gated communities
  • Construction areas
  • Unpaved roads
  • Roads with truck restrictions
  • Locations without sufficient space for a freight vehicle

If the carrier cannot safely access the requested delivery location, delivery may need to take place at another reasonably accessible location or freight terminal.

Customers should notify us before shipment if they are aware of unusual access restrictions.

Delivery Delays

We make reasonable efforts to complete delivery within the estimated 45–55 business days timeframe.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Material delays
  • Transportation disruptions
  • Carrier scheduling delays
  • Freight congestion
  • Governmental actions
  • Major supply-chain interruptions
  • Other extraordinary circumstances

If a material delay occurs, we will make reasonable efforts to keep the customer informed and complete delivery as soon as reasonably possible.

EpoxyTableLab
11901 Sunstone Ct,
Jurupa Valley, CA 91752
support@epoxytablelab.com
(909) 376-8762